Quality Assurance Associate

Our client, the Multi-cultural Health Evaluation Delivery System (MHEDS), an organization who values Flexible, Ethical, Positive Communicators, Culturally Competent, Productive, and Team Players has a need for a Quality Assurance Associate. 

Job Summary

Duties & Responsibilities

• Retrieve, collect, verify, and enter patient health data into designated clinical databases using multiple data sources including MHEDS' electric health record system (EHR).
• Ensure completeness and integrity of patient health data records by obtaining external records as required.
• Assist in the maintenance of a comprehensive quality program aligned with HRSA, UDS, and HIPAA standards.
• Coordinate with office staff to track quality metrics and recommendation actions to address gaps in care.
• Compile monthly statistical reports for review by the CQCO and Board of Directors (BOD).
• Attend clinical quality webinars as required to monitor policy updates, data dictionary changes, and measure specifications to ensure ongoing adherence to evolving HRSA program requirements.

• Participate in quality improvement committee meetings, presenting site-level data and recommendations.
• Support consistency of practices and policies across all MHEDS locations.
• Provide on-site coaching and reinforcement of training to clinical staff related to MHEDS quality processes.

Safety 

• Adheres to safety, infection control, patient confidentiality, and related policies and procedures.

Company Values 

• Ensures the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity. 
• Consistent with MHEDS' values, treats all supervisors, co-workers, direct reports, patients, and any other internal or external person with respect and dignity. 
• All other duties as assigned by supervisor and/or based on the needs of the health center. 

Supervisory Capacity

• This position has no direct supervisory duties, but does require providing guidance and feedback to clinical staff including medical assistants, nurses, and providers.  

Education and Experience

• Associate’s level or higher degree in nursing, social work, health care administration, or a related field. 
• Minimum two (2) years’ experience in healthcare operations or quality.
• Experience in community health or refugee/immigrant-serving organizations preferred. 
• Familiarity with Microsoft Office software, EHR Systems (eClinicalWorks preferred), and data management tools required.

• Must be able to speak, read, and write in English. Additional language capabilities are a plus.

Physical Demands

• Normal medical/administrative office setting demands include lifting and carrying or delivering supplies that usually weigh less than 10 pounds, but may occasionally weigh 20-30 pounds, within the building. Must possess a valid driver’s license and have the ability to drive a private vehicle.

Work Environment

• The office and clinical areas are well illuminated, climate controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

Interested, qualified candidates will please submit a résumé.

J.L. Nick & Associates & MHEDS are equal opportunity employers.