Customer Service Account Manager - Personal Insurance

Our client is a reliable insurance agency that works with individuals and businesses across Pennsylvania and Ohio. They specialize in commercial, business, personal, auto and homeowner insurance coverage. Their focus is on providing personalized attention and quality customer service to create an experience that is difficult to find in today’s insurance market.

They are seeking an entrepreneurial-minded individual to join their team as a personal line’s customer service / account manager for an existing book of business. Agents work as ambassadors and are responsible for establishing and maintaining good relationships with customers based on their assigned book of business.

The selected individual will have a well-developed phone presence and high comfort level in initiating conversations, a social and positive personality, a self-starter and a proactive problem solver. Duties will include day to day service needs, including but not limited to endorsements, renewal processing, claims, coverage questions, attending renewal meetings, and billing questions.

RESPONSIBILITIES:

• Answer incoming calls from clients with service needs.
• Willing to spend time taking inbound calls & making outbound calls.
• Meet with existing clients as needed to review insurance service needs.
• Deliver exceptional service to existing clients.

QUALIFICATIONS:

• Prior Customer Service experience, preferably in insurance
• Experience with standard business applications including MS Office.
• BA/BS degree or equivalent preferred but not necessary

Client is offering excellent compensation and benefit package. Qualified candidates please submit a resume along with salary requirements in confidence. 

J.L. Nick & Associates & its clients are equal opportunity employers